At MotionGrey, we believe in providing great service and office equipment to all of our customers. If you are not completely satisfied, we will work to resolve any questions or concerns you may have. To understand our refund and return policy please refer to the chart below.
Below is a break down of our return/refund policy.
|New and unassembled||Used and undamaged|
|Return Period||Up to 7 days upon receiving the goods based on associated tracking information|
|Details||• The frame is in the original unused, and unassembled condition.||• The Frame condition is assembled and used • The returned frame must be disassembled and repacked into its original packaging • Additional fees may apply based on the condition of the returned product (damage fee•)|
|Damage Fee||An additional 10% may be applied based on the condition of the returned goods after inspection.|
|Refund||Refund will be initiated to the customer after 14 days of receiving and inspection of the returned goods.|
|Replacement parts||Shipment for replacement parts will be covered by Pulselabz up to 14 days upon receiving the desk.
Shipment for replacement parts will be covered by the customer after 14 days.
• Customers are responsible for the return shipping and cost.
• Please note that we do not accept return shipments for tabletops, orders purchased in sets may return the frame for the remittance of that balance based on the chart above.
Address: 13248 Worster Court, Richmond, BC V6V 2B3