How long is the warranty?

1 Year warranty from date of purchase.

What does the warranty cover?

Our Warranty covers all components. This includes:
Basic High Chair: Only the chair componets
Advanced High Chair: Chair itself and the accessories


As a general policy, if there are any problems shortly after purchase, we cover shipping and the
part free of charge. If a period of time has passed and a problem occurs, the customer covers
shipping and we provide the part free of charge. For instructions on how to replace each part,
you can visit our replacement information form or reach out to our team.

What does the warranty not cover and what can I do if a problem occurs?

The warranty does not cover general wear and tear. Over a period of years of usage, depending
on a variety of factors such as how the chair was used, what cleaning chemicals are used on
the PU leather/Mesh material, and the amount of sunlight exposure on the chair on a daily
basis, it is possible for the chair leather to start wrinkling or potentially cracking over an
extended period. If this happens, you can purchase specific parts such as Backrest or Seat
base from our company provided we have these parts in stock.

What is the return and exchange policy?

Our general return policy is 14 days. A restocking fee may apply if the unit is opened. Return
shipping is covered by the customer. We want to work our best to resolve any questions or
concerns you may have if you are not completely satisfied. To understand more of our refund
and return policy please go to our Returns/Exchanges page.

We currently do not offer for sale any 'refurbished' items. As a result, we do not generally accept
exchanges. Our policy is to ship out parts as needed to directly solve the root issue, save
shipping costs, and save our customer's time from disassembling and reassembling their chair.

Where does this product ship from? How long does it take to arrive?

This product ships out from Vancouver, BC Within the West Coast, shipping usually
takes 1-5 Business days. Shipping to the East Coast usually takes 5-9 Business days. If the product is out of stock, we will also offer it as a Pre-Order with the estimated Ship
out date stated in the Product Listing or Title.

How long does assembly take?

Assembly usually takes about 15 minutes. Certain steps such as attaching the backrest onto the
seat base is much easier done with two people, as one person can hold onto the backrest
securely while the second person attaches the screws.