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Returns / Refunds
At MotionGrey, we believe in providing great quality products and service to all of our customers. If you are not completely satisfied, we will work to resolve any questions or concerns you may have. To understand our refund and return policy please refer to the chart below.
Below is a break down of our return/refund policy.
- New and unassembled
- Used and undamaged
Return Period
Up to 30 days upon receiving the goods based on associated tracking.
Return must be in original packaging.
Return Fee
Details
Desk is in the original unused, and unassembled condition.
Damage Fee
0% fee.
Refund
Refund will be initiated to the customer after 2 days of receiving and inspection of the returned goods.
Replacement Parts
Replac-
ement Parts
Shipment for replacement parts will be covered by MotionGrey up to 30 days upon receiving the product.
Shipment for replacement parts will be covered by the customer after 30 days.
Return Period
Up to 30 days upon receiving the goods based on associated tracking.
Return must be in original packaging.
Return Fee
No Restocking fee is charged by our company, and we absorb the original cost of shipping the item to you. You are responsible for the cost of returning/shipping of the product back to us.
Details
- Product condition is assembled and used.
- The returned item must be disassembled and repacked into original packaging.
- Additional fees may apply based on the condition of the returned chair (damage fee).
Damage Fee
0% fee.
Refund
Refund will be initiated to the customer after 2 days of receiving and inspection of the returned goods.
Replacement Parts
Shipment for replacement parts will be covered by MotionGrey up to 30 days upon receiving the product.
Shipment for replacement parts will be covered by the customer after 30 days.
We are sad that it didn't work out. Please feel free to contact us here for instructions on how to return your order.
* Customers are responsible for the return shipping and cost.
Return Request Form
Get In Touch With Our Team
Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at websupport@motiongrey.com or contact us at +1 (778) 312 1311.
Phone: +1 (778) 312 1311
Email: websupport@motiongrey.com
Business Hours: MON - SAT 8 AM to 5 PM
Get In Touch With Our Team
Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at websupport@motiongrey.com or contact us at +1 (778) 312 1311.
Phone: +1 (778) 312 1311
Email: websupport@motiongrey.com
Business Hours: MON - SAT 8 AM to 5 PM
Business Address: #155 6660 Graybar Road, V6W 1H9 Richmond BC