Home / Returns/Refunds

Returns / Refunds

At MotionGrey, we believe in providing great quality products and service to all of our customers. If you are not completely satisfied, we will work to resolve any questions or concerns you may have. To understand our refund and return policy please refer to the chart below.

Below is a break down of our return/refund policy.

  • New and unassembled
  • Used and undamaged

Return Period

Up to 14 days

Return Fee

 5% Restocking fee

Damage Fee

None, unless damage identified during inspection of returned product

Replacement Parts

Replac-

ement Parts

Return Period

Up to 21 days

Return Fee

 10% Restocking fee

Damage Fee

None, unless damage identified during inspection of returned product

Replacement Parts

Link to Warranty Page

* Customers are responsible for the return shipping and cost.

** Please note that we do not accept return shipments for tabletops, orders purchased in
sets may return the frame for the remittance of that balance based on the chart above

Return Request Form

Get In Touch With Our Team

Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at support@pulselabz.com or contact us at +1 (604) 657-6331.


Phone: +1 (778) 231-5660
Email: support@pulselabz.com


Business Hours: MON - SAT 8 AM to 5 PM

Get In Touch With Our Team

Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at support@pulselabz.com or contact us at +1 (778) 231-5660.


Phone: +1 (778) 312-1311
Email: websupport@motiongrey.com


Business Hours: MON - SAT 8 AM to 5 PM

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