MotionGrey product support
Warranty & Product Coverage
Understand what is covered, how long your coverage lasts, and what to do if your MotionGrey product needs support.
English & Français
Frequently Asked Questions
Quick answers about warranty periods and replacement parts. Full product-specific terms appear below.
English Version
What is the warranty period for MotionGrey products?
MotionGrey offers the following warranties:
- Ergo 2 Series Desks3 years
- Motion Series Desks5 years
- Office Chairs1 year
- Desk Accessories1 year
- Chair Accessories1 year
- Health & Fitness Products1 year
- Toys1 year
Are replacement parts available for my product?
Yes. Replacement parts are available for the warranty period listed above. Parts can be ordered through our customer service team at support@motiongrey.com or by phone at +1 (778)-312-1311.
Can I install replacement parts myself?
Yes. In most cases, all replacement parts can be installed using common household tools (such as screwdrivers or Allen keys) without causing damage to the product.
Exception: Motion Series desk tabletops require a drill for installation.
Foire aux questions
Quelle est la durée de la garantie des produits MotionGrey ?
MotionGrey offre les garanties suivantes :
- Bureaux Ergo 2 Series3 ans
- Bureaux Motion Series5 ans
- Chaises de bureau1 an
- Accessoires de bureau1 an
- Accessoires de chaise1 an
- Produits de santé et de conditionnement physique1 an
- Jouets1 an
Des pièces de rechange sont-elles disponibles pour mon produit ?
Oui. Des pièces de rechange sont disponibles pendant la période de garantie indiquée ci-dessus. Vous pouvez commander les pièces en contactant notre service à la clientèle à support@motiongrey.com ou par téléphone au +1 (778)-312-1311.
Puis-je installer moi-même les pièces de rechange ?
Oui. Dans la plupart des cas, toutes les pièces de rechange peuvent être installées à l’aide d’outils domestiques courants (comme un tournevis ou une clé Allen) sans endommager le produit.
Exception : Les plateaux de bureau de la série Motion nécessitent une perceuse pour l’installation.
Terms & eligibility
The MotionGrey Warranty Policy
Each MotionGrey product that comes out of our store is offered with a warranty against defects and malfunctions.
- The MotionGrey warranty begins the day the product is delivered to the customer.
- The warranty is valid only for the original purchaser of the product.
- When handling a warranty claim, we make an honest assessment in diagnosing the issue and repair or replace any part necessary to correct defects in materials or workmanship—free of charge.
- The warranty terms, detailed in the product documentation and on our website, explicitly state that any modifications or the use of non-approved parts will void the warranty.
Defects pertain to any mechanical problem in the product that affects the customer’s ability to use it as designed.
What may invalidate a warranty claim
If we have assessed that the failure was due to a manufacturer error, we will repair or replace the part. However, misuse or abuse of the product, including but not limited to the items outlined below, will invalidate the warranty claim:
- Normal wear and tear due to age
- Damage caused by improper assembly or disassembly
- Damage occurring after purchase due to product modification
- Damage caused by intentional damage, accidents, misuse, abuse, or negligence
- Damages caused by repairs performed by anyone not affiliated with or authorized by MotionGrey.
In these instances, labor or assembly costs, as well as replacements and return shipping, will be at the customer’s expense.
Product-specific terms
Product Warranty
Coverage periods vary by product line. The current model names below have been aligned with our storefront while preserving the terms and legacy products from the existing policy.
Standing Desks, Frames & Table Tops
Every current MotionGrey standing desk model is included below. Extended or promotional coverage shown with an order may provide additional protection.
8 years Motion Series
- Motion Series Standing Desk
- Motion Series L Shape Standing Desk
- Motion Series Ultra
- Motion Table Top for Desks
5 years Desk Frame
- Motion Series Standing Desk Frame
3 years Ergo Series
- Ergo2 Series Standing Desk
- Ergo2 Pro Series Standing Desk
- Ergo2 XL Series Standing Desk
- Ergo2 Pro L Shape Series Standing Desk
- ErgoPro L Shape Standing Desk
Policy basis: Motion Series standing desks and table tops listed above come with a standard 8-year warranty. Motion Series standing desk frames come with a standard 5-year warranty, with optional 5- or 8-year coverage. Ergo Series standing desks come with a standard 3-year warranty.
Office Chairs
Current office, ergonomic, gaming, and executive chair models are grouped by the coverage stated on their product pages and in the existing policy.
1 year Standard warranty
- Motion SkyMesh Ergonomic Office Chair
- NovaCloud Ergonomic Office Chair
- AeroMesh Office Chair
- Motion MC3 Ergonomic Mesh High Office Chair
- Motion Enforcer Pro Gaming Chair
- Motion Enforcer Gaming Chair
- Motion MC1 Office Chair / Motion MS1 Office Chair
2 years Standard warranty
- Motion CloudMesh Ergonomic Office Chair
- Motion SpaceMesh Office Chair
- Motion MC2 Ergonomic Mesh High Office Chair
- Motion Mellow Chair
- The Founder Executive Office Chair
Legacy models: The existing 1-year policy also continues to list the Motion M Series High Back Chair, Enforcer Office Chair, and Guardian Office Chair.
Accessories
All MotionGrey accessories are grouped under one standard coverage term.
1 year Standard warranty
- All MotionGrey desk and chair accessories
Parts, shipping & exclusions
Warranty Coverage
Standing Desks & Frames
Our warranty covers all electronic components, including the following:
- Power Box / CPU
- Bosch Motor within each leg
- MG-4 Keypad Controller
Replacement support
If problems occur within 30 days after delivery, we offer replacements and shipping.
If problems occur after 30 days, we provide the part for free while the customer covers shipping.
For instructions on replacing each part, you may check our replacement information form or reach out to our team.
Not covered
The warranty does not cover cosmetic damage occurring from daily use.
This includes chipping of the paint on the desk frame or denting on the table top, which may occur depending on how the desk is used or handled during moving.
Chairs
Our warranty covers all mechanical components, including the following:
- Gas lift cylinder: The part that allows the chair to raise and lower
- Tilt-lock mechanism: The part that allows the chair to tilt backward
- Recliner function: The part that allows the backrest to rotate
- 4D Armrest: The part that allows multi-directional adjustment for the armrest
Replacement support
If problems occur 30 days after delivery, we offer a free replacement and shipping.
If problems occur after 30 days has passed, we provide the part for free while the customer covers shipping.
For instructions on replacing each part, you may check our replacement information form or reach out to our team.
Not covered
The warranty does not cover general wear and tear.
This includes damage that may happen over time depending on a variety of factors.
This includes wrinkling or cracking of the leather or mesh due to the amount of sunlight exposure the chair gets or the type of chemicals used to clean the material.
When your order arrives
Guide for Customers Upon Product Delivery
Inspect and retain your packaging
- Please make sure to inspect the package and items upon receipt to ensure that it is complete and that there are no damages.
- Should you notice any defect or missing parts, please reach out to our Customer Service Team. Report must be made within 30 days upon receipt to avail of free shipping on return and replacement.
- Please save all product package until the end of trial period for easier processing of return requests, if any.
MotionGrey support
Get In Touch With Our Team
Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at websupport@motiongrey.com or contact us at +1 (778) 312 1311.
Customer Service
Contact our team for warranty questions, replacement parts, and product support.