Warranty

The MotionGrey Warranty Policy

Each MotionGrey product that comes out of our store is offered with a warranty against defects and malfunctions. 

• The MotionGrey warranty begins the day the product is delivered to the customer. 

• The warranty is valid only for the original purchaser of the product.

• When handling a warranty claim, we make an honest assessment in diagnosing the issue and repair or replace any part necessary to correct defects in materials or workmanship—free of charge.

Defects pertain to any mechanical problem in the product that affects the customer’s ability to use it as designed. 


If we have assessed that the failure was due to a manufacturer error, we will repair or replace the part. However, misuse or abuse of the product, including but not limited to the items outlined below, will invalidate the warranty claim:

• Normal wear and tear due to age 

• Damage caused by improper assembly or disassembly

• Damage occurring after purchase due to product modification

• Damage caused by intentional damage, accidents, misuse, abuse, or negligence 

• Damages caused by repairs performed by anyone not affiliated with or authorized by MotionGrey.

In these instances, labor or assembly costs, as well as replacements and return shipping, will be at the customer’s expense.


Product Warranty

All dual-motor Motion Series Standing Desks and Table Tops come with a standard 8 years warranty.

All single-motor Motion 2 Series Standing Desks come with a standard 3 years warranty.

All Motion Series Standing Desk Frames come with a standard 5 years warranty, with an optional 5- or 8-year warranty for the frames.

Below MotionGrey chairs come with a 1-year standard warranty:

• Motion M Series High Back Chair

• Motion MS1 Office Chair

• Enforcer Office Chair

• Guardian Office Chair

Below MotionGrey chairs come with a 2-year standard warranty:

• Motion CloudMesh Office Chair

• Motion SpaceMesh Office Chair


All MotionGrey accessories also come with a 1-year standard warranty:

• Motion Series L Portable Speaker

• MotionGrey Series M Portable Speaker

• Motion Wireless Charger

• Motion ErgoFeel Foot Massage Mat

• Motion CPU Desk Frame Mount

• MotionGrey Laptop Stand

• Motion SmoothGlide - Roller Blade Casters


Warranty Coverage

STANDING DESKS & FRAMES

Our warranty covers all electronic components, including the following: 

• Power Box / CPU

• Bosch Motor within each leg

• MG-4 Keypad Controller

If problems occur within 30 days after delivery, we offer replacements and shipping. 

If problems occur after 30 days, we provide the part for free while the customer covers shipping. 

For instructions on replacing each part, you may check our replacement information form or reach out to our team.

The warranty does not cover cosmetic damage occurring from daily use. 

This includes chipping of the paint on the desk frame or denting on the table top, which may occur depending on how the desk is used or handled during moving.


CHAIRS

Our warranty covers all mechanical components, including the following:  

Gas lift cylinder: The part that allows the chair to raise and lower

Tilt-lock mechanism: The part that allows the chair to tilt backward

Recliner function: The part that allows the backrest to rotate

4D Armrest: The part that allows multi-directional adjustment for the armrest

If problems occur 30 days after delivery, we offer a free replacement and shipping. 

If problems occur after 30 days has passed, we provide the part for free while the customer covers shipping. 

For instructions on replacing each part, you may check our replacement information form or reach out to our team.

The warranty does not cover general wear and tear. 

This includes damage that may happen over time depending on a variety of factors. 

This includes wrinkling or cracking of the leather or mesh due to the amount of sunlight exposure the chair gets or the type of chemicals used to clean the material. 


Guide for Customers Upon Product Delivery

• Please make sure to inspect the package and items upon receipt to ensure that it is complete and that there are no damages.

• Should you notice any defect or missing parts, please reach out to our Customer Service Team. Report must be made within 30 days upon receipt to avail of free shipping on return and replacement.

• Please save all product package until the end of trial period for easier processing of return requests, if any.

NOTE: In case products did not arrive within the delivery time, please reach out to our customer service team. Any claims will be deemed void if filed more than 30 days after delivery period.

NOTE: Warranty only applies to all products purchased directly from MotionGrey.

Get In Touch With Our Team

Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at websupport@motiongrey.com or contact us at +1 (778) 312 1311.


Phone: +1 (778) 312 1311
Email: websupport@motiongrey.com


Business Hours: MON - SAT 8 AM to 5 PM

Get In Touch With Our Team

Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at websupport@motiongrey.com or contact us at +1 (778) 312 1311.


Phone: +1 (778) 312 1311
Email: websupport@motiongrey.com


Business Hours: MON - SAT 8 AM to 5 PM

Business Address: #155 6660 Graybar Road, V6W 1H9 Richmond BC

You have successfully subscribed!
This email has been registered
-->