How much is shipping cost and where does it ship from?

Shipping is free for all of our products. This product ships from Vancouver, BC or Richmond Hill, ON, depending on availability of stock. Within the West Coast shipping usually takes 1-3 business days and shipping to the East Coast usually takes 4-6 business days.

Do you offer local pickup?

Local pickup is available in Vancouver, BC only. Please contact 778-231-5660 or email websupport@motiongrey.com to schedule a pickup.

What is the warranty on the MotionGrey Adult Foldable and Compact Electric Bike?

We offer 1-year warranty with our MotionGrey Adult Foldable and Compact Electric Bike. Our warranty covers all electronic components but does not cover cosmetic damages occurring from day to day use. Contact our team with any problems, and we will have you covered by providing a brand new replacement. For more details please go to our warranty page.

How does the 30-day trial work?

If you are not completely satisfied with our products for any reason you can get a full refund within 30 days. You are responsible for returning the product either in person or using your own courier. For more details please go to our 30-day trial page.

What is the return and exchange policy?

Every item comes with a 30-day trial and the customer is responsible for return shipping cost. A restocking fee may apply if the unit is opened. We currently do not offer sale of ‘refurbished’ items. As a result, we don’t generally accept exchanges. However, we are committed to resolving your concerns and issues if you are not satisfied with your purchase. For more details please visit our return / exchange page.