How long is the warranty?

The warranty 1 year from the date of purchase.

What does the warranty cover?

The warranty does not cover cosmetic damages from day to day use. If a period of time has passed and a problem occurs, the customer covers shipping and we provide the part free of charge. For instructions on how to replace each part, you can visit our replacement information form or reach out to our team.

What is the return/exchange policy?

Returns :
Our general return policy is 14 days. A restocking fee may apply if the unit is opened. Return shipping is covered by the customer. We want to work our best to resolve any questions or concerns you may have if you are not completely satisfied. To understand more of our refund and return policy please go to our Returns/Exchanges page.
Exchanges :
We currently do not offer for sale any 'refurbished' items. As a result, we do not generally accept exchanges. Our policy is to ship out parts as needed to directly solve the root issue, save shipping costs, and save our customer's time from disassembling and reassembling their chair.

Where does this product ship from? How long does it take to arrive?

This product ships out from Richmond Hill, Ontario. Within the East Coast, shipping usually takes 1-5 Business days. Shipping to the West Coast usually takes 5-9 Business days. With our Express service, the product can also reach the West Coast within 1-3 Business days in most cases. If the product is out of stock, we will also offer it as a Pre-Order with the estimated Ship out date stated in the Product Listing or Title.